At Hypeyourbeast, we’re all about making sure you’re 100% happy with your heat. While we strive to deliver the freshest kicks and gear directly to your doorstep, we understand that sometimes things don’t work out. That’s why we’ve created a straightforward returns and exchanges policy to keep things smooth for our global sneakerhead community.

RETURN & EXCHANGE WINDOW

You have 15 days from the date you receive your item to initiate a return or exchange request. All items must be in original, unworn condition with all tags attached and original packaging included.

HOW TO INITIATE A RETURN OR EXCHANGE

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we get all the necessary information.
  2. Wait for Approval: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Items Back: Once approved, securely package the item(s) and ship them to our facility at:
    Hypeyourbeast Shoes Shop
    3983 Dye Street
    Tempe, AZ 85283
    USA
    Be sure to include the RMA number clearly on the package.
  4. Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 5-7 business days.

RETURN & EXCHANGE REQUEST TEMPLATE

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Hypeyourbeast Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size: [Size] Reason for Return/Exchange: [Please specify reason] I confirm that the item is in its original condition, unworn, with all tags attached and original packaging. Please provide further instructions for completing this process. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

REFUND TIMELINE & METHOD

Once your return is received and inspected:

  • Credit Card Payments: Refunds will be processed to your original payment method within 5-7 business days after we receive your return. It may take 1-2 billing cycles for the refund to appear on your statement.
  • PayPal Payments: Refunds will be processed to your PayPal account within 3-5 business days after we receive your return.
  • Original Shipping Costs: Shipping fees are non-refundable unless the return is due to our error.

EXCHANGES

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead. We’ll cover shipping costs for exchanges within the US, but international customers are responsible for return shipping fees.

⚠️ NON-RETURNABLE ITEMS

To maintain hygiene and quality standards, the following items are FINAL SALE and cannot be returned or exchanged:

  • Balenciaga Sock Sneakers (due to their form-fitting nature)
  • Balenciaga Slides
  • Crocs
  • All accessories (Belts, etc.)
  • Any item without its original tags or packaging
  • Items showing signs of wear or damage not present at time of shipment

INTERNATIONAL RETURNS

For our global family outside the US:

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a tracked shipping service as we cannot be responsible for items lost in transit
  • Original shipping fees are non-refundable

QUESTIONS?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 2 business days

Keep it fresh, keep it hype!
– The Hypeyourbeast Team