Hey Hypebeast – got questions? We’ve got answers. Below you’ll find everything you need to know about copping the freshest kicks, our shipping process, returns, and more. If you still can’t find what you’re looking for, hit up our team at [email protected].

🛒 PRODUCTS & AUTHENTICITY

Q: Are all your sneakers 100% authentic?
A: Absolutely. Every pair that comes through our warehouse is rigorously checked by our expert team for authenticity and quality. We only deal in legit grails. No fakes, no exceptions.
Q: What brands do you carry?
A: We stock the hottest brands in the game, including, but not limited to: Balenciaga (Triple S, Track, Slides), Adidas, Air Jordan, A Bathing Ape (Bape), COMME des GARÇONS (CDG), AMI, Crocs, Dior, and more. Peep the full menu on site.
Q: Do you restock sold-out items?
A: We try to keep the heat coming, but some drops are super limited. Your best bet is to follow our updates and cop quickly – once it’s gone, it’s gone.

🚚 SHIPPING & DELIVERY

Q: Where do you ship?
A: We ship worldwide – except to Asia and select remote locations. Our global community includes sneakerheads from New York to London and beyond.
Q: What are my shipping options?
A: We offer two ways to get your kicks:
– Standard Shipping ($12.95): Fast and trackable via DHL/FedEx. Delivery in 10-15 business days after dispatch.
– Free Shipping: On orders over $50 via EMS. Delivery in 15-25 business days after dispatch.
Q: How long does order processing take?
A: We process and pack each order in 1-2 business days. This includes authentication, quality check, and safe packaging.
Q: Will I get a tracking number?
A: Yes. Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

↩️ RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 15-day return window from the day you receive your order. Items must be unworn, in original condition, and in the original box.
Q: How do I start a return?
A: Email us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.

💳 PAYMENT & SECURITY

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Q: Is my payment information safe?
A: Yes. We use advanced encryption and trusted payment gateways to ensure your data is always protected.

🔐 ACCOUNT & ORDER MANAGEMENT

Q: Do I need an account to place an order?
A: Nope. You can check out as a guest. But creating an account lets you track orders faster and save your details for next time.
Q: How do I change or cancel my order?
A: Orders process quickly to ensure fast shipping. Email us immediately at [email protected] with your order number. We’ll try to help if it hasn’t been shipped yet.

🌎 INTERNATIONAL CUSTOMERS

Q: Do I have to pay customs or import taxes?
A: Depending on your country’s regulations, you may be subject to customs fees or import taxes. These are not included in the order total and are the responsibility of the customer.
Q: Why don’t you ship to Asia?
A: Due to logistical constraints and regional policies, we are currently unable to serve our sneakerheads in Asia. We’re working on expanding coverage in the future.

Still need help? Reach out to us at [email protected]. We’re here for you.

Hypeyourbeast Shoes Shop · 3983 Dye Street, Tempe, US 85283